This role is ideal for a mid-to-senior technical professional with at least 4 years of experience in SaaS solutions architecture or technical consulting. You sh
Work type: hybrid
Location: Chicago, Illinois
Salary: $190,800 – $231,300/yr
Type: Full-time
This role is ideal for a mid-to-senior technical professional with at least 4 years of experience in SaaS solutions architecture or technical consulting. You should be a "code-adjacent" advisor who is comfortable diving into REST APIs, JavaScript, and automation workflows while leading strategic discovery sessions with enterprise clients. The compensation is highly competitive for the Chicago market ($146k - $193k OTE) and includes meaningful equity through RSUs. While the role requires a commitment to the Chicago office three days a week, it offers the chance to work at the forefront of the AI shift, specifically moving beyond traditional support into LLM-powered automation with their "Fin" AI agent. **You might be a good fit if you:** * Have hands-on experience building integrations with REST APIs, JavaScript, HTML, and CSS. * Are excited about explaining Large Language Models (LLMs) and AI agents to both technical and non-technical stakeholders. * Enjoy "post-sales" technical strategy—helping customers design scalable architectures rather than just closing deals. * Live in or are willing to commute to downtown Chicago at least three days per week.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
### What’s the opportunity?
As a Solutions Architect, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.
This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success.
### What Will I Be Doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The OTE range for candidates within the Greater Chicago Area is $190,800 - $231,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.