Solutions Consultant at Zendesk

Ideal for a presales professional with at least three years of experience in AI solutions, SaaS, or enterprise software. You should have a deep technical background in web technologies and scripting, specifically focused on architecting AI-powered customer experience platforms. **What makes it worth a look...** Zendesk offers this full-time role at their Dublin office with a hybrid setup that balances in-person collaboration and remote flexibility. You will be at the forefront of their AI leadership, designing high-impact pilots and proofs of concept for global brands while influencing the company's long-term product roadmap. **You might be a good fit if you...** * Have hands-on experience with LLMs, ChatGPT, NLP, and automation frameworks. * Can build integrations using Zendesk APIs, middleware, and cloud platforms like AWS, Azure, or GCP. * Understand SaaS architectures and have led technical discovery sessions for senior stakeholders. * Are familiar with CCaaS, ITSM, or Workforce Management software environments.