Solutions Operations Manager - Professional Services/Solutions Engineering at Intercom

This role is for a seasoned operations specialist with at least five years of experience specifically supporting Professional Services and Solutions Engineering teams in a high-growth SaaS environment. You should be someone who understands the nuances of services margins, utilization rates, and how technical pre-sales work impacts the bottom line. **What makes it worth a look...** The chance to work at a leader in the AI Customer Service space offers unique career leverage, especially as you’ll be tracking the performance of their flagship AI agent, Fin. Beyond the competitive San Francisco salary, they offer RSU equity, a 401k match, and regular compensation reviews to reward performance. **You might be a good fit if you...** * Have deep technical experience managing Salesforce reports and PSA tools like RocketLane. * Can build complex data models in Excel or Google Sheets to forecast delivery capacity. * Understand SaaS metrics like services attach rates and time-to-go-live. * Are comfortable acting as a strategic advisor to leadership in a fast-paced environment.