This role is designed for a data-driven operations professional with at least 5 years of experience in the SaaS or AI sector. The ideal candidate has a deep und
Work type: hybrid
Location: San Francisco, California
Salary: $128,700 – $153,725/yr
Type: Full-time
This role is designed for a data-driven operations professional with at least 5 years of experience in the SaaS or AI sector. The ideal candidate has a deep understanding of "Scaled" customer success—managing thousands of users through automation, digital education, and AI-driven support rather than traditional 1:1 account management. You should be an expert at translating messy data into clear strategic roadmaps. The position offers a competitive San Francisco salary ($128k–$153k) plus equity and a 401k match. While Intercom operates on a hybrid model (3 days in-office), you’ll be at the forefront of the AI shift in customer service, specifically measuring the impact of their "Fin" AI agent. It is a high-visibility role within Revenue Operations that directly influences customer retention and commercial outcomes. **You might be a good fit if you:** * Are a power user of Salesforce and Customer Success platforms like Vitally. * Have experience building complex data models to measure the ROI of webinars, academies, and digital programs. * Enjoy "building the plane while flying it" in a high-growth, fast-paced environment. * Can bridge the gap between technical analytics and executive-level strategy.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Scaled Customer Experience organization. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
In this role, you’ll be a pivotal strategic and operational partner to Scaled Customer Experience leadership - which encompasses Scaled Customer Success, Customer Education, Digital Customer Success, and other strategic programs. You will bring clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
## What will I be doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.