Spécialiste, Sécurité at Airbnb

This is a mid-level role for an experienced crisis management or high-stakes customer service professional. Ideally, you have 3+ years of experience in fields like emergency services, Trust & Safety, or mediation. You must be comfortable handling sensitive and potentially traumatic subject matter—such as personal safety threats, domestic violence, and human trafficking—with extreme empathy and professional boundaries. The position offers a stable salary of $63,000 CAD with potential for bonuses, equity, and travel credits. While based in a call-center environment, it involves managing end-to-end complex cases across multiple channels (phone, chat, and social media). You’ll need to be highly flexible, as the role requires working weekends, holidays, and rotating shifts to support a global community. **You might be a good fit if you...** * Have a background in emergency dispatch, social work, or high-level conflict resolution. * Can maintain composure and make quick, sound decisions when dealing with disturbing or high-pressure content. * Are comfortable with Apple/Mac OS and Google Suite in a fast-paced digital environment. * Are located in British Columbia, Ontario, Quebec, Alberta, or Saskatchewan.