Specialist, Collections at Airbnb

The ideal candidate has at least three years of experience in collections or high-volume customer support and a degree. You should be someone who can navigate complex payment disputes and platform bugs while maintaining a positive relationship with global hosts and guests. **What makes it worth a look...** Airbnb offers a competitive benefits package including equity programs, performance bonuses, and travel credits. While the role is based in Gurugram, it offers the autonomy of a remote-friendly work style where performance is measured by outcomes rather than constant oversight. **You might be a good fit if you...** * Have a background in debt recovery, payment settlements, or financial customer support. * Are comfortable analyzing data to find platform bugs and proposing product improvements. * Can manage high-volume work lists and negotiate settlements independently. * Enjoy working cross-functionally with product and trust and safety teams to reduce business losses.