Specialist, Customer Experience at Synapse Health

This role is ideal for a customer service professional with a strong background in the healthcare or durable medical equipment (DME) sectors. Since the position is 100% onsite in Newton, Iowa, it is best suited for local candidates who enjoy a fast-paced environment and have at least two years of experience handling medical order processing, insurance verification, or patient logistics. The position offers a steady hourly rate of $17–$21 with a comprehensive benefits package, including a 401(k) match and generous PTO. While titled "Mid-level," it is a frontline role that balances administrative data entry with high-touch patient advocacy. It’s a great opportunity to join a growing company that is modernizing medical equipment delivery through technology. **You might be a good fit if you...** * Have 2+ years of experience specifically in DME, medical billing, or healthcare intake. * Are local to the Newton, IA area and prefer a collaborative, in-office work environment. * Are tech-savvy and comfortable navigating CRM systems and Microsoft Office. * Excel at multitasking between phone calls and detailed documentation with high accuracy.