This role is ideal for a customer service professional with a strong background in the healthcare or durable medical equipment (DME) sectors. Since the position
Work type: onsite
Location: Onsite - Newton, IA
Salary: $17 – $21/hr
Type: Full-time
This role is ideal for a customer service professional with a strong background in the healthcare or durable medical equipment (DME) sectors. Since the position is 100% onsite in Newton, Iowa, it is best suited for local candidates who enjoy a fast-paced environment and have at least two years of experience handling medical order processing, insurance verification, or patient logistics. The position offers a steady hourly rate of $17–$21 with a comprehensive benefits package, including a 401(k) match and generous PTO. While titled "Mid-level," it is a frontline role that balances administrative data entry with high-touch patient advocacy. It’s a great opportunity to join a growing company that is modernizing medical equipment delivery through technology. **You might be a good fit if you...** * Have 2+ years of experience specifically in DME, medical billing, or healthcare intake. * Are local to the Newton, IA area and prefer a collaborative, in-office work environment. * Are tech-savvy and comfortable navigating CRM systems and Microsoft Office. * Excel at multitasking between phone calls and detailed documentation with high accuracy.
If you're looking for a step up in pay, structure, and long-term stability, our growing Newton team may be the opportunity you've been waiting for.
Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at[SynapseHealth.com](https://synapsehealth.com/)and on[Synapse Health’s LinkedIn](https://www.linkedin.com/company/synapsehealthdme/mycompany/).What We Need:
As a Specialist, Customer Experience at Synapse Health, you are the frontline voice of the organization—serving as a trusted point of contact for patients, prescribers, and partners throughout the order intake and fulfillment process. You play a critical role in ensuring patient orders are processed accurately, compassionately, and efficiently, helping deliver a seamless and supportive experience during every interaction.
In this role, you are responsible for managing incoming order requests, verifying accuracy and completeness, coordinating with prescribing providers as needed, and initiating timely delivery of durable medical equipment (DME). You thrive in a fast-paced, evolving environment and embrace change as Synapse Health continues to grow and enhance systems, workflows, and patient services.
This position is fully onsite in the Synapse Health office in Newton, Iowa (50208).
What You Will Do:
At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: