Specialist, Premium Support at Airbnb

This role is designed for a seasoned customer service professional with at least 3 years of experience, particularly within the luxury hospitality or high-end tech travel sector. You should be a "super-user" of support tools who can handle high-stakes cases for the Luxury segment while maintaining a personal, boutique-style touch. Since this is a mid-level "Premium" role, they are looking for someone who doesn't just follow workflows but knows when to exercise high-level judgment and advocate for the customer. The compensation is set between **$58,000 - $63,000 CAD** and includes highly desirable perks like **Employee Travel Credits** and equity. While the role offers the stability of a large tech brand, it requires significant flexibility: you must be open to "on-call" shifts during evenings and weekends to handle emergencies, and your specific team or responsibilities may shift as the business evolves. **You might be a good fit if you:** * Have 3+ years of experience managing high-profile or VIP clientele. * Are located in British Columbia, Ontario, Quebec, Alberta, or Saskatchewan. * Are comfortable navigating Mac OS, Google Suite, and advanced CRM systems. * Can remain calm and professional while resolving complex, high-pressure escalations.