Specialist, Premium Support at Airbnb

You're an experienced customer service professional with at least 3 years in multicultural settings, ideally with hospitality or tech platform experience, and comfortable in a front-line role. **What makes it worth a look...** This full-time role at Airbnb is based in Japan and involves providing end-to-end support to their community, including premium segments, with flexibility to adapt to evolving business needs. **You might be a good fit if you...** * Are fluent in both English and Japanese. * Have experience handling a high volume of customer contacts via phone, live chat, and messaging. * Are proficient with Apple/Mac OS, Google Suite, and CRM systems. * Can manage complex cases, resolve issues, and build user relationships under pressure.