Specialist, Premium Support Associate at Airbnb

Ideal for a customer service professional with at least 3 years of experience in multicultural environments, preferably with a background in hospitality and experience handling high-profile clientele via phone, email, and messaging. A graduate degree is preferred. **What makes it worth a look...** This full-time hybrid role at Airbnb, located in Gurgaon, India, offers an annual salary range of ₹880,000—₹1,250,000 INR. You'll be on the front lines providing end-to-end support to the Airbnb community, including premium segments. **You might be a good fit if you...** * Have 3+ years of experience in multicultural customer service, ideally within hospitality. * Can manage complex cases, mediate between guests and hosts, and escalate issues effectively. * Are proficient with Apple/Mac OS, Google Suite, and familiar with CRM systems. * Can work in a 24/7 environment, including evenings, weekends, and early morning/night shifts.