Specialist, Premium Support Associate. at Airbnb

Ideal for a candidate with at least 3 years of multicultural customer service experience, ideally within the hospitality industry, and prior experience handling high-net-worth or influential clientele via phone, email, and messaging. A graduate degree is preferred. **What makes it worth a look...** This full-time, hybrid role at Airbnb offers a competitive annual salary range of ₹880,000 to ₹1,250,000 INR and is located in Gurugram, India. You'll provide end-to-end premium support to key community members, including those in the Luxury segment. **You might be a good fit if you...** * Have experience with multi-channel servicing (phone, messaging, live chat). * Can effectively engage with executive-level stakeholders to resolve conflicts. * Are comfortable working in a 24/7 environment, including shifts and weekends. * Possess good computer skills with familiarity in Apple/Mac OS, Google Suite, and CRM systems.