Specialist, Premium Support (Japanese) at Airbnb

This role is ideal for a bilingual (Japanese/English) customer service professional with at least 3 years of experience, particularly within the hospitality or luxury travel sectors. You should be comfortable handling high-stakes, end-to-end case management for a premium clientele, moving beyond standard scripts to provide bespoke, high-touch solutions. Though the listing mentions "on-site" in the header, the description confirms it is **Remote Eligible** within British Columbia and other specific Canadian provinces. The compensation ranges from $58,000 to $63,000 CAD, supplemented by equity, bonuses, and travel credits. A standout feature is the "on-call" requirement for evenings and weekends, making this best for someone who values a dynamic, non-traditional schedule. **You might be a good fit if you:** * Are professionally fluent in both **Japanese and English** (written and spoken). * Have 3+ years of experience managing complex cases or high-profile clients. * Are comfortable using Mac OS, Google Suite, and CRM platforms. * Can commit to a flexible schedule that includes weekends, public holidays, and evening shifts.