Specialist /Senior Specialist, Premium Support (Japanese speaking) at Airbnb

This role is designed for high-touch customer service professionals with at least 3 years of experience, particularly those who have worked with high-profile or luxury clientele. It requires full professional fluency in both **Japanese and English** to support Airbnb’s premium segments. The ideal candidate blends "hospitality heart" with "analytical mind," capable of taking end-to-end ownership of complex cases while navigating a fast-paced technology environment. Located in Singapore, this position offers the chance to work for a global travel leader within their high-stakes "Premium Support" division. While compensation isn't listed, the role is high-responsibility, involving cross-functional collaboration and the opportunity to act as a Subject Matter Expert (SME). Note that flexibility is essential: you will work a rotating schedule including weekends, public holidays, and potentially early or late shifts. **You might be a good fit if you:** * Are fluent in Japanese and English (written and verbal). * Have 3+ years of experience in hospitality or premium customer relations. * Exhibit "ownership mentality"—you don't just follow workflows; you solve the root problem. * Are comfortable being on-call for emergencies and working non-traditional hours.