Specialist /Senior Specialist, Premium Support (Japanese speaking) at Airbnb

This role is designed for high-touch customer service professionals with at least 3 years of experience, preferably within the hospitality or luxury sectors. You should be a bilingual communicator (Japanese and English) who excels at managing high-profile clientele and complex, end-to-end case resolutions. This isn't a standard call center gig; it requires high emotional intelligence and the ability to navigate ambiguous situations with "hospitality-first" judgment. Based in Korea, this "Premium Support" position focuses on the Luxury segment, meaning you’ll have more autonomy to deviate from standard workflows to ensure guest satisfaction. While specific compensation isn't listed, the role offers significant cross-functional exposure and the chance to act as a Subject Matter Expert (SME). Note that the schedule is demanding, requiring flexibility for weekends, holidays, and potential evening on-call shifts. **You might be a good fit if you...** * Have 3+ years of experience in multicultural CS environments and managing executive-level stakeholders. * Are fluent in both **Japanese and English** (written and verbal). * Thrive in fast-paced environments and are comfortable making high-stakes decisions under pressure. * Are willing to work a flexible schedule including early mornings, evenings, and weekends.