**Who this is for** This position is for an experienced customer success professional with specialized knowledge in Contract Lifecycle Management (CLM) who enjo
Work type: hybrid
Location: USA, CO, Denver | USA, TX, Austin | Canada, BC, Vancouver | USA, CO, Boulder
Salary: $95,000/yr
Type: Full-time
**Who this is for** This position is for an experienced customer success professional with specialized knowledge in Contract Lifecycle Management (CLM) who enjoys serving as a strategic advisor to legal, procurement, and finance leaders. **Key highlights** As a specialized overlay, you will drive measurable value for clients by helping them optimize their contract processes through AI-powered automation, utilizing a structured engagement framework to ensure successful adoption and long-term retention. **You might be a good fit if you...** - Have extensive experience in Customer Success or consulting, specifically within the legal tech or CLM domain. - Are skilled at leading strategic business transformations and guiding executive stakeholders through complex software adoption. - Can analyze product usage data and health indicators to proactively manage risk and drive customer maturity. - Excel at cross-functional collaboration, coordinating with Sales, Services, and Product teams to deliver a unified customer experience.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Join our team and experience Workday CLM (Evisort) within the Specialized Customer Success team in Workday’s Customer Success Center of Excellence organization (CoE). As a CLM Customer Success Manager, you’ll be part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered contract lifecycle management workflows. We use a consistent Customer Success framework across Specialized CS that defines what “good” looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio.
Our global team is united in our mission to help customers realize meaningful value from Workday’s emerging, high-impact products.
Workday’s Contract Lifecycle Management (CLM) solution leverages cutting-edge AI technology to make contracts searchable, simplify deal-making processes, reduce costs, and manage risk. By automating manual work, facilitating collaboration, and streamlining operations, CLM enables businesses to move faster and make better decisions.
About the Role
The Specialized Customer Success Manager for CLM (Evisort) is a customer-facing role at the intersection of AI value realization, CLM transformation, and strategic Customer Success.
You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep CLM domain expertise, product knowledge, and best practices to accelerate adoption and customer maturity against clearly defined success milestones. Through structured engagements and ongoing partnership, you will influence retention, advocacy, and long-term customer success.
Responsibilities
Within your first 3–6 months, you are expected to:
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please [click here](https://workdaybenefits.com/us/welcome-to-workday-benefits/prospective-workmates).
Primary Location: USA.CO.Denver
Primary Location Base Pay Range: $95,000 USD - $142,600 USD
Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD
Additional Considerations:
The application deadline for this role is the same as the posting end date stated as below:
05/11/2026
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.