Sr. Analyst, Technology & Data – Call Insights & Caller Intent Analysis at Hummingbird

This role is designed for a data specialist who thrives at the intersection of AI, linguistics, and operations. You are an ideal candidate if you have at least 5 years of experience in conversational analytics and a background in transforming raw voice or chat data into structured "intent models." You should be comfortable validating AI-driven tagging systems and have a high degree of "data curiosity" to discover why patients are calling and where they are getting stuck. As a senior-level, fully remote position, this offer provides a competitive salary ($91,600 - $119,000) and the stability of a mission-driven healthcare company. Unlike some remote roles, this is a "camera-ready" culture that emphasizes high engagement and cross-functional collaboration. It’s a great fit for someone who wants to influence product and workflow decisions through deep technical analysis rather than just building dashboards. **You might be a good fit if you...** * Have hands-on experience with speech analytics platforms like CallMiner or similar tools. * Expertly navigate "messy," unstructured data to find measurable business signals. * Prefer working in lean environments where you can set the standards for data documentation and frameworks. * Are based in the U.S. and value a structured, high-connection remote team.