Sr. Analyst, Workforce Planning (Remote) at Aledade
You're a seasoned analyst with at least 4 years of workforce planning experience, ideally in a call center setting, and comfortable working remotely. A high sch
Work type: remote
Location: San Antonio, TX | Jacksonville, FL | Louisville, KY | Phoenix, AZ
Salary: $30 – $38/hr
Type: Full-time
Summary
You're a seasoned analyst with at least 4 years of workforce planning experience, ideally in a call center setting, and comfortable working remotely. A high school diploma is the minimum requirement.
Aledade offers a fully remote Senior Analyst, Workforce Planning position with a salary of $30 - $38/hr. You'll be designing and optimizing data architecture and reporting solutions, focusing on building scalable Tableau visualizations and Snowflake data models to track KPIs and conduct advanced forecasting.
* You have advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools, and experience building scalable BI data models.
* You possess strong working knowledge of Snowflake and SQL query optimization.
* You can architect accurate, complex reports and dashboards and translate technical data into meaningful business outcomes.
* You have experience automating reports and streamlining manual processes.
Job Description
The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment. This role focuses on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics that inform strategic staffing decisions. Beyond maintaining reporting infrastructure, the Senior Analyst acts as a technical lead in automating manual processes and translating complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
##
## Primary Duties:
## Data Architecture & Modeling
- Lead the design, generation, and maintenance of complex performance reports and dashboards (daily, weekly, monthly) to track key metrics across Patient Solutions
- Lead the development of complex Tableau data models, calculated fields, and performance-optimized visualizations tailored to cross-functional business needs
- Partner with Data Engineering to extract, transform, and model data within Snowflake; develop optimized SQL queries to support scalable analytics solutions
## Data Analysis & Reporting
- Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic, actionable insights to improve efficiency and outcomes
- Oversee data validation processes and establish standards to ensure accuracy, consistency, and reliability across all reporting
- Provide high-level end-user support for reporting tools, including troubleshooting complex issues and assisting with data access questions
## Collaboration & Process Improvement
- Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs
- Standardize and document reporting processes, establish best practices, and define data architecture to support consistency across teams
- Spearhead the automation of manual reporting processes and improve efficiency through the advanced use of tools and data pipelines
- Lead pilot reporting for new initiatives and drive process improvements
## Minimum Qualifications:
- Minimum 4 years workforce planning experience in a call center environment
- Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
- Strong working knowledge of Snowflake and SQL query optimization
- Ability to architect accurate, complex reports and dashboards with attention to detail
- Ability to translate technical data into meaningful business outcomes for leadership
- Advanced analytical, forecasting, and problem-solving skills
- Ability to manage multiple, complex reporting tasks in a fast-paced environment
- Experience automating reports and streamlining manual processes
## Preferred Qualifications:
- Experience in healthcare operations
## Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment. This role focuses on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics that inform strategic staffing decisions. Beyond maintaining reporting infrastructure, the Senior Analyst acts as a technical lead in automating manual processes and translating complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes.We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
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