Sr Business Process Analyst - Support Knowledge and AI at Workday

You're an experienced Business Process Analyst with at least 8 years in the field, holding a Bachelor's degree (or equivalent experience) and possessing 5+ years focused on knowledge management and KCS methodologies. You also have a strong background in AI chatbot/automated systems and proficiency in SQL and data visualization. **What makes it worth a look...** Workday is hiring for a full-time, hybrid role in IND.Pune. This position focuses on enhancing knowledge management systems and AI tools for global customer support, aiming to improve self-help resources and proactive issue resolution. **You might be a good fit if you...** * Have experience analyzing data, logs, and system configurations using tools like pivot tables and Tableau. * Are proficient with process mapping tools such as Visio, Lucidchart, or Miro. * Have experience with AI chatbot/virtual assistant technologies and machine learning concepts. * Possess experience with SQL and data visualization tools.