Sr. Delivery Manager at Global Payments

Sr. Delivery Manager position at Global Payments. CHARLOTTE, NORTH CAROLINA Full-time role.

Work type: hybrid

Location: CHARLOTTE, NORTH CAROLINA

Type: Full-time

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the Role

As a Sr. Delivery Manager, you’ll turn product strategy into execution. While Product Managers and Product Leaders define the vision, strategy, and roadmap, the Product Delivery team ensures those plans are executed with precision.

This role will focus on Product Launches – Leading major cross-functional initiatives from idea viability through general availability. You’ll orchestrate go-to-market readiness, commercialization, and delivery governance while shaping and improving our delivery playbook.
 

This is a high-visibility role where you’ll serve as the connective tissue across Product, Engineering, Marketing, Sales, Support, and Operations – ensuring the POS organization delivers results that move the business forward.

Key Responsibilities

Strategic Execution

• Translate business priorities into actionable delivery plans aligned with company goals.

• Partner with product and business leaders to ensure initiatives deliver both customer and commercial value.

Program & Portfolio Ownership

• Lead cross-functional projects, managing dependencies, risks, and milestones across the full product lifecycle.

• Facilitate work intake, prioritization, and capacity planning for assigned segments or initiatives.

Delivery Oversight & Governance

• Monitor the “health” of assigned portfolios and launches, ensuring on-time, on-budget, and in-scope delivery.

• Identify risks early, implement mitigation strategies, and remove delivery roadblocks.

• Contribute to governance frameworks and playbooks that bring consistency and scalability to product delivery.

Commercialization & Go-to-Market Support

• Partner with Product, Commercialization, Sales, and Marketing to design and execute launch strategies.

• Support Alpha and Beta programs to validate scalability, customer experience, and business impact.

Communication & Executive Reporting

• Provide regular updates and insights to senior stakeholders and executives.

• Build reporting tools and protocols to surface risks, opportunities, and performance metrics.

• Ensure clarity on program goals, decisions, and progress across all stakeholder groups.

### What We’re Looking For

Minimum Qualifications

• Bachelor’s degree (Computer Science, Business, or related field) or equivalent experience.

• 6-8+ years of experience in go-to-market, commercialization, and product delivery, ideally within Fintech, Payments, or POS systems.

• Proven track record leading cross-functional, complex product initiatives in an agile environment.

• Strong knowledge of product operating models, SDLC, and go-to-market processes.

• Experience managing budgets, scope, and schedules across multiple initiatives.

Preferred Qualifications

• Master’s degree or advanced certification.

• Experience with SaaS, cloud-based products, or large-scale launches.

• Proficiency with Jira, Confluence, and portfolio management tools

Key Skills & Attributes

• Execution-Oriented: Skilled at driving clarity and accountability across teams.

• Collaborative Leader: Adept at building relationships across product, engineering, and commercial functions.

• Structured Thinker: Able to evaluate complex situations, simplify decisions, and drive alignment.

• Strong Communicator: Executive-ready, with excellent reporting and presentation skills.

• Growth Mindset: Eager to continuously improve processes, governance, and delivery practices.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: [https://jobs.globalpayments.com/en/why-global-payments/benefits/](https://jobs.globalpayments.com/en/why-global-payments/benefits/)

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

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