**Who this is for** A high-pressure, decisive operational leader responsible for managing the end-to-end lifecycle of critical technical incidents to protect re
Work type: onsite
Location: NYC Global HQ
Salary: $131,000 – $260,000/yr
Type: Full-time
**Who this is for** A high-pressure, decisive operational leader responsible for managing the end-to-end lifecycle of critical technical incidents to protect revenue and client trust. **Key highlights** This role requires you to lead cross-functional response efforts during high-impact outages, translate technical diagnostics into executive-level communications, and refine incident management processes. **You might be a good fit if you...** - Have 7+ years of experience in SRE, DevOps, or Technical Operations within high-availability environments. - Are proficient with monitoring tools like Datadog, Grafana, or PagerDuty. - Have a strong grasp of distributed systems and cloud infrastructure (AWS or GCP). - Thrive under pressure and possess the ability to maintain calm while driving alignment among executive stakeholders.
About us:
DoubleVerify (DV) is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.
About the role:
The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents—from detection and response through business impact assessment, communication, and post-incident improvement.
This is a high-impact individual contributor role responsible for driving structured, cross-functional incident response across Engineering, Product, Commercial, and Executive teams. The role combines technical understanding with strong business judgment to minimize customer impact, protect revenue, and ensure clear decision-making during high-pressure situations.
What You’ll Do
The estimated salary range for this role based on the qualifications set forth in the job description is between $131,000 - $260,000. This role will also be eligible for bonus, equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: [Research](https://urldefense.com/v3/__https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified__;!!P6nVbRxDCw3cNFlf!EJszlPs7CwYzNT-NJOg9EZZm8SLk_u9r0_XmHjJQZBRBzKMxMlLzRyQb5e9Gb6uO0F2xTBQvUt-QaHkxF-J6DnOrpLeuZQc$) shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!