Sr. Manager, Workplace Experience at Betterment

You are a seasoned facilities or office manager with five or more years of experience running corporate real estate and building out physical spaces. You have a

Work type: hybrid

Location: Betterment HQ - New York City

Salary: $120,000 – $140,000/yr

Type: Full-time

Summary

You are a seasoned facilities or office manager with five or more years of experience running corporate real estate and building out physical spaces. You have a background in managing budgets and leading teams while supporting both in-office and remote employee populations. **What makes it worth a look...** Betterment offers $120,000 to $140,000 per year for this hybrid role located in NYC. You will work from their headquarters four days a week, with the added benefit of no required office days during the summer and winter holidays. **You might be a good fit if you...** * Have led office construction, renovations, or site selection projects. * Managed operating expense forecasts and capital project budgets. * Oversee vendor relationships and emergency response planning. * Possess deep experience with workplace facility maintenance and security protocols.

Job Description

## About Betterment

[Betterment](http://www.betterment.com/) is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease. We’re headquartered in NYC and offer hybrid NY-based positions (four days/ week in-office, with no required office days during the summer and winter holidays).

## About the Role:

We are seeking a Sr. Manager, Workplace Experience to lead our in-person and virtual workplace strategy and operations. Reporting to the Sr. Director, HR & Workplace Experience, you will oversee day-to-day operations at Betterment’s HQ in NYC and ensure an exceptional employee and visitor experience.

You will develop and scale processes, programs, and policies that support our growing workforce. Acting as a thought partner to Leadership, you will align engagement strategies with business priorities, identify gaps, and implement high-impact, employee-centric solutions that enhance key moments across the employee experience.

This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.

• New York City: $120,000 - 140,000

## A Day in the Life:

• Create a positive and stimulating environment in line with Betterment’s culture and values

• Serve as a primary point of contact for staff and vendors, and lead employee programming, events, and communications that strengthen community and connect distributed teams to Betterment’s mission

• Lead the design of company events like happy hours, company updates, holiday celebrations, wellness activities and more

• Craft a repeatable framework or playbook for maintenance and operations that ensures our workplaces will operate at the highest functionality possible

• Contribute to and manage workplace operating expense forecast and capital plan for construction and design projects in coordination with long-term headcount and location forecast from Finance and People Partners

• Oversee day-to-day office operations, including visitor management and shipping/receiving mail and packages, ownership of food and beverage programs, and workplace safety protocols.

• Supervise all facilities-related issues including property management, security, janitorial, and repairs as needed

• Ensure best in class approach to defining, measuring and assessing employee experience and follow up action planning, working in strong partnership and collaboration across the People Team to bring this to life

• Manage office renovations and moves as needed, working with internal and external partners to ensure all parties are aligned on plans

• 5+ years of experience leading office management and developing a direct team, driving strong performance outcomes

• Extensive experience supporting in-office and remote employees

• Experience leading office budgeting, furnishing, office operations, vendor management, and maintenance

• Passion for excellent customer service and delivering on small details while maintaining focus on the long-term big picture

• Experience with forecasting, adhering to budgets and managing costs

• Skilled in incident management and emergency/crisis response teams and efforts

• Ability to communicate and partner with multiple stakeholders including senior executives to get things done

• Experience working in corporate or high-growth settings with direct real estate experience (including office moves, renovations and buildouts), providing leadership in site selection, design and construction

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.

We set audacious goals

We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.

• Flexible paid time off (and encouragement to use it!)

• Meaningful opportunity for community building through our 7 Employee Resource Groups

• Empowerment to own and lead change and affect the business

• Dedicated professional development opportunities

• Lunch from our in-house chef at our NYC headquarters

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.Please note that in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.E-Verify Statement

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