Sr. Program Manager, Incident Management at Zapier

You're a seasoned program manager with deep incident management expertise, comfortable re-engineering processes and leveraging AI to scale impact. You have experience building programs from scratch and a forward-looking thesis on how AI will reshape the incident management domain. **What makes it worth a look...** This fully remote (NAMER) Senior Program Manager role at Zapier offers a salary of USD 174,200 - 261,300/year, focusing on owning the end-to-end incident management program for their Product and Engineering organization. **You might be a good fit if you...** * Have built and led incident response programs from 0-to-1, defining standards and training responders. * Are adept at creating repeatable AI-native systems (workflows, agents, copilots) that fundamentally change how work gets done. * Possess analytical skills and can work directly with data tools like Databricks and SQL for reporting. * Understand incident tooling such as incident.io, PagerDuty, and Slack integrations.