Sr Service Design Specialist at Checkr

This role is ideal for a mid-level professional with 3–5 years of experience specifically in **Conversational AI** or **Chatbot Administration**. While listed under "Design," it is a highly technical service role focusing on NLU/NLP concepts, prompt engineering, and intent mapping. You should be comfortable bridging the gap between human-centered design and backend automation to optimize how AI agents interact with customers. The position offers a competitive Denver-based salary ($90k–$112k) with excellent benefits, including 100% covered medical insurance and an unlimited PTO policy. As a **hybrid** role, you’ll work from the Denver hub three days a week, enjoying perks like free daily lunches and a home office stipend. This is a high-impact opportunity to join a "Forbes Cloud 100" company that is actively scaling its AI capabilities. **You might be a good fit if you...** * Have hands-on experience building and tuning conversational AI flows and fallback strategies. * Are proficient in prompt engineering and sentiment/utterance training to improve bot accuracy. * Enjoy digging into conversation logs and performance data to find automation opportunities. * Thrive in a fast-paced environment and can translate business requirements into technical workflows.