**Who this is for** This role is for a seasoned software engineer passionate about developer experience, platform engineering, and release automation. You will
Work type: remote
Location: Remote
Salary: $127,000 – $191,000/yr
Type: Full-time
**Who this is for** This role is for a seasoned software engineer passionate about developer experience, platform engineering, and release automation. You will work within the "Octothorpe" team to build the "paved roads" that enable other engineering teams to deploy services reliably, securely, and autonomously. **Key highlights** You will lead critical infrastructure initiatives, including modernizing Ruby/Rails ecosystems, scaling CI/CD workflows using Backstage and Kubernetes, and standardizing authentication protocols like OAuth/OIDC. It is a high-impact, cross-functional role focused on reducing technical friction and enhancing developer velocity across the organization. **You might be a good fit if you...** - Have significant experience designing and maintaining CI/CD pipelines and developer tooling in a large-scale platform environment. - Possess strong expertise in Ruby and Rails, particularly in navigating complex version upgrades and dependency management. - Are comfortable managing authentication/authorization patterns (e.g., Auth0) and advocating for infrastructure-as-code best practices. - Enjoy collaborating with other teams to drive platform adoption and mentor peers on efficient, AI-assisted development workflows.
## Senior Software Engineer I (Octothorpe)
About Invoca:
Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.
About the Team:
Octothorpe is a platform multiplier team: we build, maintain, and support tooling for connecting pieces of the platform (gems/libraries, CI/CD, shared infrastructure patterns) to improve the lives of service owners.
Invoca’s Release Engineering “North Star” is that any change that supports a service (code/config/infra/secrets/process settings) flows through a standard build & deploy process with CI, config validation, security checks, health checks, and rollback quickly and reliably.
Octothorpe owns and evolves the tooling and processes that power developer autonomy, automation, standardization, tight feedback loops, and staging/production parity.
About the Role:
As a Senior Software Engineer I on Octothorpe, you’ll be an individual contributor reporting to the Sr. Software Engineering Manager. You’ll focus on turning our internal engineering platform vision into reality by strengthening our CI/CD, driving key Ruby/Rails platform upgrades, and making authentication/authorization safer and more standardized across services.
You’ll operate as an expert within the team’s domains: solving large-scope problems, leading small efforts from design through rollout, and helping your teammates remove bottlenecks. The work is highly cross-functional and platform-oriented.
You Will:
### Own and evolve CI/CD “paved road” tooling
At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:
Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.