Staff AI Forward Deployment Engineer at five9

This role is designed for a seasoned AI professional who thrives at the intersection of high-level engineering and client-facing strategy. You should have at least 6 years of experience in Data Science or Machine Learning, with a specific focus on Moving Large Language Models (LLMs) from research into production. As a founding member of the India-based AI team, you will act as both a technical architect and a mentor. A standout aspect of this position is the opportunity to lead the regional growth of a major cloud contact center platform. You aren’t just building models; you are defining the data strategy and RAG patterns for high-stakes enterprise deployments. This is a high-impact leadership role that bridges the gap between US-based product teams and local market needs, offering significant visibility and influence over the global product roadmap. **You might be a good fit if you:** * Have expert-level Python skills and deep familiarity with the ML ecosystem like PyTorch, HuggingFace, and LangChain. * Are comfortable translating ambiguous business requirements into robust technical roadmaps for external stakeholders. * Possess a strong background in RAG (Retrieval-Augmented Generation) and fine-tuning NLP models for production. * Have experience mentoring engineers and working across global time zones (specifically India and US).