This role is ideal for a high-level Machine Learning specialist with at least 6 to 9 years of experience who is ready to lead the charge in Generative AI. While
Work type: remote
Location: Remote - USA
Salary: $204,000 – $255,000/yr
Type: Full-time
This role is ideal for a high-level Machine Learning specialist with at least 6 to 9 years of experience who is ready to lead the charge in Generative AI. While listed as "mid-level," the "Staff" title and salary range suggest Airbnb is looking for an architect-level engineer. You should have a deep academic background (Master’s or PhD) and a proven track record of shipping large-scale software systems that utilize LLMs, RAG, and fine-tuning. The position offers a top-tier compensation package exceeding $200k, plus equity and travel credits. A major highlight is the fully remote flexibility across the USA, allowing you to work from almost anywhere. You will join the Community Support Products team, where you’ll have the rare opportunity to shape early-stage AI initiatives and "Agentic AI" projects that directly impact millions of global users. **You might be a good fit if you...** * Have extensive experience building and optimizing LLM-driven chatbots or AI agents. * Excel at taking visionary ML concepts from early research to production-ready products. * Enjoy working cross-functionally with design and product teams to solve complex marketplace service problems. * Are proficient in modern AI stacks, including RAG, search optimization, and automated LLM evaluation.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. [Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.](https://careers.airbnb.com/) If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [reasonableaccommodations@airbnb.com](mailto:reasonableaccommodations@airbnb.com). Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD