**Who this is for** A highly technical AI/ML engineer focused on building and scaling Generative AI platforms to enhance productivity for large-scale contact ce
Work type: remote
Location: Palo Alto, CA | Seattle, WA
Salary: $130,000 – $260,000/yr
Type: Full-time
**Who this is for** A highly technical AI/ML engineer focused on building and scaling Generative AI platforms to enhance productivity for large-scale contact center operations. **Key highlights** You will play a pivotal leadership role in designing and deploying end-to-end GenAI workflows, including knowledge management, prompt management, and inference evaluation systems. **You might be a good fit if you...** - Have 6+ years of experience designing AIML systems, specifically utilizing GPU-powered infrastructure. - Are skilled in tuning and implementing LLMs like Llama, Claude, or GPT. - Possess strong experience with cloud-agnostic data and workflow tools like Kafka, Airflow, and Qdrant. - Have a proven track record of leading small engineering teams through the full software development lifecycle.
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is seeking a Staff AI engineer to join our AI org. This person will play key technical leadership roles for the development of Geico’s virtual agent platform that elevates the productivity and quality of service for 20K+ contact center employees in claims, service and sales operations, etc. You will be collaborating with a dynamic team of AI and software engineers to design, develop and deploy systems that ensure productivity, scalability and usability of GenAI workflows across Geico. The ideal candidate should demonstrate a proven track record of building high performance AI/ML platform & systems, with hands-on experience and deep enthusiasm for Generative AI technologies. This role requires a minimum of 6 years of relevant experience
Responsibilities:
• Technical Design & Implementation: Own design, development and maintenance of high-performance, durable and scalable platform components. Examples include knowledge management, search, prompt management, workflow orchestration, action execution systems, logging & tracing, semantic knowledge graph, etc.
• System Evaluation: Contribute to the evaluation and implementation of software technologies, tools, and frameworks, balancing build vs. buy, speed to market, maintainability, etc. for individual systems and platform components.
• Cross-functional collaboration: Collaborate with cross-functional teams, including data scientists, ML engineers, software engineers, product managers, designers to gather requirements, define project scope and prioritize feature backlogs. Establish pragmatic technical visions & roadmaps that balance business outcome, product release timelines and engineering excellence.
• Project Planning: Assist in the planning and estimation of software development projects, ensuring the efficient allocation of resources and timely delivery of solutions.
• Technical Leadership: Lead a small team of engineers for feature implementation. Troubleshoot and resolve complex software issues, ensuring optimal system performance and reliability.
• Mentorship: Mentor and guide junior engineers via code reviews and design sessions, fostering a collaborative and high-performance team culture, elevating AI engineering best practices across the company.
Minimum Qualifications
• Bachelor’s degree or above in Computer Science, Engineering, Statistics or a related field
• 6+ years of professional software development experience with at least two general-purpose programming languages such as Java, C++, Python or C#.
• 6+ years of experience designing and building AIML systems utilizing open-source/cloud-agnostic components such as search engine (e.g. elastic search, Qdrant), data warehouse (e.g. snowflake), streaming platform (e.g. Kafka), relational database (e.g. postgresql), Nosql (e.g. MongoDB, Cassandra), distributed processing (e.g. Spark, Ray), workflow management (e.g. Airflow, Temporal), robotic process automation, context management, etc.
• 4+ years’ experience managing end-to-end software development life cycle (version control, CICD pipelines, Kubernetes clusters, testing, monitoring & alerting, production support etc.)
• 4+ years’ experience building training, finetuning, real-time/batch inferencing and evaluation systems for AIML models and LLMs, esp. utilizing GPU-powered infrastructure
• 2+ years’ experience utilizing and/or finetuning LLMs such as GPT, Llama, Mistral, Claude etc. to build conversational experiences and/or agentic workflows
Annual Salary
$130,000.00 - $260,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.
The GEICO Pledge:Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.