This role is designed for a seasoned Product Management leader with at least 8 years of experience, specifically within platform or infrastructure environments.
Work type: onsite
Location: United States
Salary: $200,000 – $240,000/yr
Type: Full-time
This role is designed for a seasoned Product Management leader with at least 8 years of experience, specifically within platform or infrastructure environments. The ideal candidate has a sophisticated eye for user experience and a proven track record of scaling internal tools that power customer support or service journeys. You should be comfortable operating in a high-influence, cross-functional capacity, bridging the gap between technical engineering teams and non-technical business leaders. The compensation is highly competitive ($194k–$239k base) and comes with the stability of a mature, mission-driven global brand. Despite being a senior-level platform role, the focus remains heavily on the "community experience," meaning your work directly impacts the safety and satisfaction of millions of guests and hosts. Notably, while the listing mentions "on-site," the description clarifies it is **Remote Eligible** within most U.S. states, offering significant geographic flexibility alongside travel credits. **You might be a good fit if you...** * Have 5+ years of experience specifically in Product Management roles at scale. * Excel at managing complex roadmaps that serve multiple internal and external stakeholders. * Can translate high-level business vision into technical platform requirements and measurable OKRs. * Thrive in "radical thinking" environments where you are expected to reimagine the status quo of user support.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.
The Difference You Will Make:
A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company.
A Typical Day:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. [Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list](https://careers.airbnb.com/) If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [reasonableaccommodations@airbnb.com](mailto:reasonableaccommodations@airbnb.com). Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$200,000—$240,000 USD