Staff Salesforce Architect (Agent and Channel Experience) at Affirm

This role is built for a senior Salesforce expert who excels at the intersection of technical architecture and customer service operations. With at least 7 years of experience, you should be comfortable leading high-impact projects in a fast-paced fintech or SaaS environment. The ideal candidate is someone who can navigate complex integrations (like Snowflake and Amazon Connect) and isn't afraid to dive into Apex code while maintaining a high-level strategic vision for the platform. The compensation is highly competitive, ranging from $180,000 to $230,000, and comes with a standout benefits package featuring 100% employer-paid medical premiums and generous lifestyle stipends. As a remote-first position, it offers excellent geographic flexibility. You’ll also have the chance to work with cutting-edge tools like Agentforce and Einstein Gen AI, positioning you at the forefront of AI-driven customer service technology. **You might be a good fit if you...** * Have deep expertise in Service Cloud, including MIAW, Omni-Channel, and Skill-Based Routing. * Are proficient in modern Salesforce development (LWC, Apex) and DevOps tools like GitHub Actions. * Enjoy mentoring others and acting as a "force-multiplier" for a technical team. * Thrive in a fintech environment that prioritizes compliance (PCI-DSS, GDPR) and scalable system governance.