Staff Salesforce Architect (Agent and Channel Experience) at Affirm

This role is designed for a high-level Salesforce expert with at least 7 years of experience who can bridge the gap between technical architecture and business strategy. You are the ideal candidate if you have a deep background in the fintech or SaaS sectors and have mastered **Service Cloud** to improve agent productivity and customer experience. While listed as "mid-level" seniority, the responsibilities and pay suggest a demand for a seasoned leader who can mentor system leads and drive complex integrations with tools like Snowflake and Amazon Connect. A standout feature is the **Remote Canada** flexibility paired with a strong compensation package ($142k–$192k USD) that includes 100% subsidized health premiums and generous "flexible spending wallets" for tech and lifestyle. As part of a high-growth "remote-first" engineering team, you’ll have a significant influence on the technical roadmap, leveraging cutting-edge tools like **Agentforce (Gen AI)** and Salesforce DevOps Center. **You might be a good fit if you:** * Have mastered Salesforce Service Cloud, including MIAW, Omni-Channel, and Einstein AI. * Are comfortable writing Apex and LWC but prefer simple, declarative solutions (Flows) when possible. * Have experience maintaining system integrity within highly regulated environments (PCI-DSS, SOC 2). * Enjoy a "force-multiplier" role where you spend as much time mentoring and architecting as you do in the code.