Staff Software Engineer - AI Copilot at Zendesk

You're a seasoned Staff Engineer with 8+ years of experience in backend systems and a strong background in distributed systems at scale. **What makes it worth a look...** This is a fully remote, full-time role with Zendesk, focused on their AI Copilot product, which is a multi-million ARR offering. You'll be driving the architecture and delivery of their conversational AI backend. **You might be a good fit if you...** * Have 8+ years of software engineering experience, with technical leadership in backend systems. * Are proficient in integrating LLMs into production systems, including orchestration, prompt engineering, and evaluation. * Have deep understanding of cloud infrastructure (AWS), containerized deployments (Docker, Kubernetes), and CI/CD practices. * Are fluent in at least one backend language like Ruby, Python, or Go, with working proficiency in others.