Strategic Account Executive 3 at Twilio

You are a seasoned professional with five years of experience, including at least one year in strategic or major account management. You hold a bachelor’s degre

Work type: remote

Location: Remote - US

Salary: $103,376 – $129,220/yr

Type: Full-time

Summary

You are a seasoned professional with five years of experience, including at least one year in strategic or major account management. You hold a bachelor’s degree or possess equivalent professional experience, and you have a track record of managing quantitative financial models and business forecasts. **What makes it worth a look...** Twilio offers a base salary between $103,376 and $143,580 depending on your state, plus commissions and equity potential. This role is fully remote, though it is not open to residents of several specific states including California, Texas, and Washington, and it requires approximately 30% travel. **You might be a good fit if you...** * Have specific experience selling CPaaS, SaaS, or PaaS solutions. * Possess deep domain knowledge in telecom, fintech, or high-scale cloud infrastructure. * Can demonstrate expertise in analyzing complex data to prove value to technical stakeholders. * Have a history of managing revenue growth for large-scale enterprise accounts.

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[ hundreds of thousands of businesses ](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive 3!

About the job

This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with High Tech customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Responsibilities

In this role, you’ll:

Manage and expand revenue across your book of Strategic Accounts

Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.

Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.

Serve on a cross-functional account team with representatives from product, finance, support, and services teams.

Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.

Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.

Accountable for relationship management, cross sells, upsells and solutions consulting.

Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.

Analytical account development strategy based on using data to find opportunities and prove value.

Demonstrated track record of managing business forecasts and financial models.

Entrepreneurial mindset with appetite to define process and build programs.

Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.

Excellent verbal and written communication skills.

Bachelor’s Degree or equivalent years of experience.

Desired:
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.

Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.

Software, SaaS, CPaas or PaaS selling experience.

Location
1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

CompensationPlease note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Minnesota or Vermont : $103,376.00 - $129,220.00.

Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00.

Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions)

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