Strategic Customer Success Manager at Intercom

You're an enterprise-focused advisor with four to seven years of experience in management consulting or strategic SaaS account management. You should be comfortable mapping complex business processes and possess enough technical acumen to guide C-suite leaders through AI software implementation and prompt strategies. **What makes it worth a look...** Intercom offers a total compensation package between $162,000 and $193,500 for this Chicago-based hybrid role, which requires three days per week in the office. You also receive meaningful equity, a 401k match, and the chance to specialize in the rapidly evolving field of AI agents and automated support solutions. **You might be a good fit if you...** * Have specific experience in business process mapping and requirements analysis. * Can translate high-level business goals into technical solution designs. * Are comfortable monitoring usage patterns to identify risks and expansion opportunities. * Have a background in advisory or strategy roles for enterprise-level clients.