Strategic Customer Success Manager at Intercom

You're an enterprise-focused professional with four to seven years of experience in management consulting or strategy within the SaaS space. You have a background in business process mapping and a deep interest in helping large organizations implement complex AI solutions. **What makes it worth a look...** Intercom offers a total pay range of $180,000 to $222,525 per year for this hybrid role in San Francisco. The package includes meaningful equity, a 401k match, and the chance to work directly with C-suite leaders on high-stakes AI agent deployment. **You might be a good fit if you...** * Have experience with solution design and technical requirements gathering. * Are comfortable translating customer needs into Fin solution designs and prompt strategies. * Know how to manage a portfolio of enterprise accounts using QBRs and success plans. * Can navigate process mapping and standard operating procedure documentation.