Strategic Customer Success Manager, Partner Alliances at Eptura

You're a senior-level professional with a keen eye for customer outcomes and a data-driven approach to managing partner relationships. **What makes it worth a look...** This fully remote, full-time role at Eptura focuses on managing a partner alliances book of business to maximize growth and minimize churn. The company offers robust benefits including health, dental, vision, pet insurance, and a 401K with a company match. **You might be a good fit if you...** * Are experienced with CS tools like Salesforce, ChurnZero, PlanHat, Totango, and/or Gainsight. * Can effectively analyze data and identify trends to improve customer adoption and satisfaction. * Understand key metrics such as Gross Retention, Net Retention, NPS, and health scores. * Are comfortable navigating difficult conversations with key stakeholders and managing at-risk partners.