This role is ideal for a mid-to-senior professional with 3–5+ years of experience in account management, partnerships, or operations within the e-commerce or ma
Work type: onsite
Location: New York, NY | San Francisco, CA | Los Angeles, CA
Salary: $167,000 – $185,000/yr
Type: Full-time
This role is ideal for a mid-to-senior professional with 3–5+ years of experience in account management, partnerships, or operations within the e-commerce or marketplace sectors. You should be a "tech-forward" strategist who enjoys managing high volumes of clients (up to 200) and using data to drive growth. The company is looking for someone who can balance high-level strategy with the ruthless prioritization required to manage a large book of business. The compensation is competitive ($134k–$180k) and comes with a robust benefits package, including a 4% 401k match, family planning allowances, and a "dogfooding" budget to shop on the platform. While the team is remote-friendly, you must live within commuting distance of their New York, San Francisco, or Los Angeles hubs for in-person collaboration. **You might be a good fit if you...** * Have experience scaling SMBs or creators within a high-growth platform. * Are proficient with AI-driven tools (Salesforce, ChatGPT, Gong) to automate workflows and outreach. * Are comfortable making data-informed decisions to prioritize which partners get your attention. * Have a genuine passion for live commerce or collectibles (cards, vintage, fashion).
## 🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
## 💻 Role
The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform.
This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers.
You’ll own a book of up to 200 sellers, applying a structured, data-informed approach to coaching, engagement, and performance improvement. By combining automation, AI-powered insights, and a deep understanding of seller behavior, you’ll help sellers reach key growth milestones and scale their business successfully on Whatnot.
This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale. You’ll act as both strategist and operator — ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio.
## 👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Strategic Development Manager, you should have 3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform, plus:
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.