This role is ideal for a mid-to-senior level professional (3-5+ years) with a background in account management, partnerships, or operations within the e-commerc
Work type: onsite
Location: New York, NY | San Francisco, CA | Los Angeles, CA
Salary: $134,000 – $180,000/yr
Type: Full-time
This role is ideal for a mid-to-senior level professional (3-5+ years) with a background in account management, partnerships, or operations within the e-commerce or creator economy space. You should be a "tech-forward" operator who is comfortable managing a high-volume portfolio of up to 200 sellers using data and automation rather than just traditional 1-on-1 relationship building. The compensation is highly competitive ($134k–$180k) for a role that sits at the cutting edge of live commerce. While the position is "on-site" in NY, SF, or LA, the company offers a "remote co-located" hybrid approach, providing a home office setup allowance and monthly stipends for wellness, internet, and "dogfooding" the app. The benefits package is robust, including a 4% 401k match and 16 weeks of parental leave. **You might be a good fit if you...** * Have experience scaling SMBs or marketplace sellers using AI tools and CRM automation. * Thrive in fast-paced environments where "ruthless prioritization" is required to manage hundreds of accounts. * Are an analytical problem solver who can turn Salesforce data into actionable growth strategies. * Are passionate about live shopping, collectibles, or the creator economy.
## 🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
## 💻 Role
The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers—guiding them to scale efficiently, elevate buyer experience, and innovate on the platform.
This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers.
You’ll own a book of up to 200 sellers, applying a structured, data-informed approach to coaching, engagement, and performance improvement. By combining automation, AI-powered insights, and a deep understanding of seller behavior, you’ll help sellers reach key growth milestones and scale their business successfully on Whatnot.
This role requires sharp and ruthless prioritization, strong operational judgment, and the ability to translate data into actionable outreach at scale. You’ll act as both strategist and operator — ensuring every seller receives the right level of guidance at the right time, while balancing efficiency and impact across your portfolio.
## 👋 You
Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.
As our next Strategic Development Manager, you should have 3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform, plus:
## 💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.