Strategy & Operations Associate, Commerce at whatnot

This role is ideal for an early-to-mid-career professional with 3+ years of experience in high-intensity environments like management consulting, investment ban

Work type: onsite

Location: San Francisco, CA | Los Angeles, CA | New York, NY | Phoenix, AZ

Salary: $113,000 – $155,000/yr

Type: Full-time

Summary

This role is ideal for an early-to-mid-career professional with 3+ years of experience in high-intensity environments like management consulting, investment banking, or startup operations. While categorized as "entry-level," the technical requirements are significant; you should be a data-driven problem solver who is comfortable using SQL to pull your own insights and translating those into operational strategies. The compensation is competitive ($100k - $125k) and paired with an exceptional benefits package, including a 4% 401k match, 16 weeks of parental leave, and a "dogfooding" budget to shop on the app. While the company operates as a "remote co-located" team, you must live within commuting distance of their hubs in SF, LA, NYC, or Phoenix for in-person collaboration. **You might be a good fit if you...** * Have mastered SQL and data visualization tools like Looker or Hex to drive business decisions. * Enjoy "rolling up your sleeves" to fix messy post-purchase processes like logistics, fraud, and payments. * Thrive in fast-paced environments where you need to manage cross-functional projects with engineering and product teams simultaneously. * Are looking for a high-growth marketplace where you can own a business vertical’s margin optimization.

Job Description

## 🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

## 💻 Role

The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will:

• Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience

• Manage cross-functional commerce projects in close partnership with the product, engineering, and policy teams

• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs

• Analyze commerce data to provide insights and recommendations

• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• 3+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)

• Excellent project management skills, with the ability to handle multiple projects simultaneously

• Proficient in data analysis and reporting tools

• Strong communication and interpersonal skills

• Ability to think strategically and execute methodically across multiple workstreams

• Proficient with SQL and analytics tools like Looker, Sigma, Hex

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

## 💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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