Strategy & Operations Senior Manager, Commerce at whatnot

This role is designed for a high-level strategic operator with at least 8 years of experience in consulting, finance, or general management. You are the ideal c

Work type: onsite

Location: Los Angeles, CA | San Francisco, CA | New York, NY | Phoenix, AZ

Salary: $190,000 – $245,000/yr

Type: Full-time

Summary

This role is designed for a high-level strategic operator with at least 8 years of experience in consulting, finance, or general management. You are the ideal candidate if you possess a strong analytical backbone (SQL is a must) and have a proven track record of optimizing "post-purchase" ecosystems—think logistics, payments, fraud prevention, and vendor management. An MBA is preferred, as is the ability to lead cross-functional projects alongside product and engineering teams. The compensation is highly competitive ($190k - $245k) and comes with a robust benefits package, including a 4% 401k match and generous allowances for home office, wellness, and childcare. While the company embraces a "remote co-located" model, you must live within commuting distance of their Los Angeles, San Francisco, or New York City hubs for in-person collaboration. **You might be a good fit if you:** * Thrive in high-growth environments where you need to balance long-term strategy with hands-on execution. * Are comfortable using SQL and tools like Looker or Hex to drive business decisions. * Have experience managing complex vendor negotiations and improving unit economics/margins. * Want to work on the "behind-the-scenes" mechanics of a global marketplace, from shipping to trust and safety.

Job Description

## 🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the [fastest growing marketplaces](https://a16z.com/marketplace-100/) and were recently named the [#1 Best Startup Employer in America](http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

## 💻 Role

The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will:

• Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience

• Manage cross-functional commerce projects in close partnership with the product and engineering teams

• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs

• Analyze commerce data to provide insights and recommendations

• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

## 👋 You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next Commerce Strategy & Operations Senior Manager you should have 8+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations), plus: 

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred

• Excellent project management skills, with the ability to handle multiple projects simultaneously

• Strong understanding of commerce operations and process optimization

• Proficient in data analysis and reporting tools

• Exceptional leadership and team management skills

• Strong communication and interpersonal skills

• Ability to think strategically and execute methodically

• Experience with SQL and analytics tools like Looker, Sigma, Hex

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

## 💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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