Subscription Services Representative at Everpure

**Who this is for** This role is for a detail-oriented sales professional with a background in subscription management and customer service, looking to drive re

Work type: onsite

Location: Santa Clara, California

Salary: $88,816 – $132,396/yr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented sales professional with a background in subscription management and customer service, looking to drive revenue growth and manage renewal cycles within a high-growth tech environment. **Key highlights** You will serve as a vital contributor to the World-Wide Renewals team, managing an assigned territory, optimizing renewal rates, and building strong relationships with both channel partners and internal stakeholders. **You might be a good fit if you...** - Have 2+ years of experience in both subscription sales and customer service roles. - Possess advanced technical skills in Excel, MS Access, and SQL querying. - Are highly organized with a proven track record of managing renewal pipelines and quotas in Salesforce. - Demonstrate strong interpersonal skills and the ability to thrive in a fast-paced, open-office team environment.

Job Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

### ABOUT THE ROLE…

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business process, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

SHOULD YOU ACCEPT THE CHALLENGE...

• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with EverPure (formerly known as Pure Storage)

• Effectively communicate company messages, value propositions, etc. verbally and in writing

• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure

• Accountable for reviewing and validating installed base reports

• Manage existing programs to maximize company revenue and resolve customer-related contract issues

• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal

• Responsible for managing an assigned quota

• Goal is to optimize renewal rate, attach rate and term

• Quote all subscription renewal opportunities for assigned territory

• Develop overall renewal strategy and process for assigned territory

• Manage & forecast the subscription pipeline for territory

• Create programs with Marketing Manager to proactively encourage renewal activity with partners

• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups

• Track all activity in Salesforce

• Bachelor’s degree or equivalent

• 2+ years prior subscription sales role

• 2+ years prior customer service experience

• Strong interpersonal skills / team player

• High integrity, ethics and humility

• Ability to build and maintain credibility with all cross functional teams

• Industry knowledge preferred

• Highly organized / strong time management skills

• Excellent written and oral communication skills

• Self-starter and ambitiously pursues improvement

• Solid Salesforce aptitude

• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)

• Inventory/installed base management experience is a plus

• Organizational and follow up skills, problem solving and analytical skills

• Desire to grow with Pure Storage

• Proven track record of success

• Must be willing and able to work in an open office, team environment

• Must be eligible to work in the United States of America

The annual base salary range is: $88,816-132,396Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.There is no application deadline and we accept applications on an ongoing basis until the job is filled.WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

• Team: We build each other up and set aside ego for the greater good.

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