Supervisor, Customer Success Team (Remote-Cyprus) at Coinbase

You're a customer support professional with at least 3 years in financial services or a similar regulated field, and 1-2 years in a leadership or QA role. You possess a strong understanding of MiFID II/CySEC conduct-of-business rules for client communications and are willing to obtain specific certifications. **What makes it worth a look...** Coinbase is hiring a remote Customer Success Supervisor in Cyprus offering an annual base salary of €36,100. This role is crucial for ensuring compliant customer interactions within their MiFID-regulated entity. **You might be a good fit if you...** * Actively coach front-line staff and conduct structured quality reviews. * Have established a CX quality assurance framework with scorecards and calibration processes. * Can translate complex regulatory requirements into practical CX guidelines. * Are comfortable using generative AI tools for workflow improvements.