Supervisor Customer Support - Veterinary Software at IDEXX

This role is designed for a frontline leader with at least a year of experience who can manage a global team of support agents in a SaaS or veterinary software environment. You will need a background in customer service and the ability to handle complex technical escalations and shift operations from the Frisco office. **What makes it worth a look...** The package includes a salary up to $75,000 plus an annual cash bonus, with rare "day-one" health, dental, and vision benefits. IDEXX also offers unique perks like pet insurance, a 5% 401k match, and an employee stock program for those looking for long-term stability in the animal health tech space. **You might be a good fit if you...** * Have at least one year of experience leading and coaching direct reports. * Are comfortable managing daily shift rosters, ticket queues, and high-level customer escalations. * Have a basic understanding of SaaS platforms or veterinary practice management software. * Are local to Frisco, Texas, and can work on-site to lead daily stand-ups and handovers.