Supervisor, MBOCS at Global Payments

This role is designed for an experienced customer service supervisor with at least 4 years of professional experience, specifically within technical support or client services. You will lead a team responsible for resolving client issues, managing Service Level Agreements (SLAs), and coordinating with internal departments to maintain payment technology operations. Operating out of the Vertis North office in Quezon City, this position offers the stability of a global fintech leader. While the role is strictly on-site, it provides a high-impact environment where you directly influence business revenue streams by developing support strategies and managing critical incident responses. **You might be a good fit if you...** * Have at least 4 years of experience leading technical client service teams. * Are comfortable working in a shifting or rotational schedule. * Possess a strong understanding of SLAs and financial implications of service disruptions. * Excel at bridging the gap between technical teams and account management.