Supervisor, Service Recovery at Airbnb

The ideal candidate has at least four years of experience leading teams through high-stakes crisis management or risk-related escalations. You are a senior-level decision-maker who stays grounded when dealing with urgent cases that carry significant brand or legal weight. **What makes it worth a look...** This is a fully remote role in Canada that offers travel credits, equity, and a performance bonus on top of the base salary. It is a rare chance to handle executive-level service recovery for a massive global platform with a focus on high-judgement leadership rather than just volume. **You might be a good fit if you...** * Have managed incident response for major brand or safety risks. * Are comfortable making fast choices with incomplete or evolving data. * Live in Alberta, Ontario, British Columbia, Quebec, or Saskatchewan. * Can craft narratives that are ready for review by executive leadership.