This role is ideal for a mid-level Salesforce professional with 3+ years of experience who bridges the gap between technical administration and customer success
Work type: remote
Location: Remote
Type: Full-time
This role is ideal for a mid-level Salesforce professional with 3+ years of experience who bridges the gap between technical administration and customer success. It is designed for someone who already knows their way around Salesforce configuration (flows, permission sets, and reports) but wants to dive into the technical support and managed services side of a high-growth HealthTech startup. As a fully remote position at a fast-scaling Salesforce partner, this role offers high ownership and impact. You’ll be working with a prestigious client list (like Humana and Talkspace) in a "scrappy" environment where you handle everything from managed package upgrades to scoping new Statements of Work (SOWs). It is a unique hybrid of engineering, consulting, and technical support. **You might be a good fit if you...** * Have 3+ years of experience troubleshooting and configuring Salesforce in a post-go-live SaaS environment. * Are comfortable translating vague customer business needs into technical requirements and manageable solutions. * Enjoy the variety of managing multiple concurrent requests ranging from data imports to complex workflow automation. * Have (or are working toward) certifications like Salesforce Sales Cloud Consultant or Business Analyst.
About Us:
Verifiable is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Verifiable is seeking a technically sharp Support & Services Engineer to own the post-go-live success of our enterprise customers. In this role, you'll be the primary technical resource for a portfolio of healthcare organizations running on Verifiable's Salesforce-based platform. You'll work closely with Engineering, Product, and Customer Success to translate customer needs into well-scoped solutions. This is a high-trust, high-autonomy role for someone who thrives on solving complex technical problems directly with customers and takes real pride in the quality of what they ship.
## Key Responsibilities