Support Engineer at Checkr

This role is designed for a technical support professional with at least 2 years of SaaS experience who is looking to bridge the gap between customer success and software engineering. It’s an ideal fit for someone who is comfortable digging into API logs, running SQL queries, and utilizing tools like Datadog or Postman to troubleshoot production issues. If you have a foundational understanding of Python or Ruby on Rails and want a path toward full-scale engineering, this "Support Engineer II" level is a great stepping stone. The position offers a competitive Denver-based salary ($73k–$91k) with comprehensive benefits, including 100% medical coverage and a $25k fertility/adoption reimbursement. While the role is hybrid (3 days a week in the Denver office), you’ll benefit from a collaborative environment with perks like daily catered lunches. Notably, this role includes a 24/7 on-call rotation, making it a high-responsibility position during critical incidents. **You might be a good fit if you:** * Have hands-on experience troubleshooting APIs using cURL and Postman. * Are proficient in SQL and comfortable navigating observability tools like Datadog or Snowflake. * Enjoy "detective work"—translating complex technical bugs into clear updates for non-technical stakeholders. * Are comfortable participating in a 24/7 on-call rotation to manage urgent incident communications.