Support Engineer (Tier 1) at Tailscale

This role is ideal for a junior-to-mid-level technical professional with 1–4 years of experience who enjoys deep-dive troubleshooting. The perfect candidate has

Work type: remote

Location: Remote (United States)

Salary: $63,000 – $79,000/yr

Type: Full-time

Summary

This role is ideal for a junior-to-mid-level technical professional with 1–4 years of experience who enjoys deep-dive troubleshooting. The perfect candidate has a "tinkerer" mindset (likely evidenced by a homelab or open-source interest) and a solid grasp of how data moves across a network. It is a high-velocity position focusing on the free user community, making it a great fit for someone who thrives on solving a variety of puzzles in a fast-paced environment. The compensation is competitive ($63k–$79k) and comes with impressive perks, including $1,000 for your home office, a $1,500 annual learning budget, and an unusually generous 26-week parental leave policy. As a fully remote, distributed company, they emphasize intentional connection through annual retreats and co-working stipends, offering a modern, flexible work culture. **You might be a good fit if you...** * Have a strong foundational knowledge of DNS, routing, and firewalls. * Love managing personal projects or "homelabs" to test new tech. * Are comfortable switching between macOS, Windows, and Linux environments. * Can explain complex networking concepts in clear, empathetic written English.

Job Description

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles.

As a Tier 1 engineer, you’ll be part of a distributed team focused on delivering excellent support and proactively solving friction by partnering with our broader CX team and Product/Eng. This role reports directly to the Support Team Lead and will play a key role in our journey.

### Key Responsibilities

• Act as the primary technical resource for our free user community, resolving a wide range of configuration and networking challenges to keep them unblocked.

• Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first response and time to resolution.

• Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance.

• Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues.

• Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.

• Bring 1–4+ years of experience in a technical support or customer-facing role, with a track record of solving technical problems.

• Display a natural tinkerer’s mindset and a deep curiosity for how things work, likely demonstrated through personal projects, homelabs, or open-source contributions.

• Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing.

• Show proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS’s.

• Some familiarity with Jira and Slack to manage internal workflows and communicate effectively with the team and customers

• Exhibit excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity.

• Maintain a proactive approach to learning new technologies and staying current with evolving infra tools.

US Pay Range
$63,000—$79,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications.We encourage you to help us break that statistic!What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.

• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).

• Comprehensive group benefits with no waiting period.Take advantage of coverage for health, vision, dental, and more for you and your family!

• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.

• Connect with other Tailscalars IRL.Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.

• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.

• Paid time off and a healthy work-life integration.Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!

• A build-your-own home office setup.You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.

• Generous parental leave program from your first day.We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

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