Support Engineer (USA Only - 100% Remote) at Close

This role is ideal for a mid-level technical support professional who bridges the gap between customer service and engineering. The perfect candidate has a stro

Work type: remote

Location: USA - Remote

Salary: $75,000 – $100,000/yr

Type: Full-time

Summary

This role is ideal for a mid-level technical support professional who bridges the gap between customer service and engineering. The perfect candidate has a strong foundation in Python (1+ years) and is comfortable using APIs to solve complex data migrations or automation challenges. Since this is a "support-plus" role at a bootstrapped SaaS company, they are looking for someone who doesn't just answer tickets but proactively builds scripts and internal tools to eliminate repetitive work. A major highlight of this position is the high level of autonomy and the "AI-native" culture; you are encouraged to use tools like Claude or ChatGPT to accelerate your workflow. The benefits package is robust for a remote US role, featuring a 6% 401k match with immediate vesting, five weeks of starting PTO, and an annual goal-based bonus. As a 100% remote, "async-first" team, it offers significant flexibility for those who thrive without micromanagement. **You might be a good fit if you...** * Can comfortably write and debug Python scripts to handle data imports or API integrations. * Are located in a US time zone and enjoy the autonomy of a fully remote, bootstrapped environment. * Love "building the house you live in" by creating tools that make your own job (and your team's) more efficient. * Can explain complex technical solutions to customers with "friendly strength" and clarity.

Job Description

# About Us

Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.

We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.

# About the Role

Close's Support Engineering team is changing. What started as a technical support function has become something closer to an engineering team that happens to sit next to customers. Our Support Engineers spend roughly half the week in the support queue and half building projects like AI-powered drafting tools, autonomous reply systems, internal automation, customer-facing utilities. The queue gives you context but building is the job.

We're hiring another Support Engineer who combines strong customer empathy with a builder's mindset and solid Python skills. Someone who goes beyond troubleshooting - who owns problems end-to-end, spots opportunities to automate repetitive work, and builds tools that scale how we support customers. The ideal person here is technically curious, comfortable working with APIs and integrations, and uses Python to turn manual processes into reliable automation.

## You are

• A builder first. You see a manual process and your instinct is to automate it. You've written scripts, built internal tools, or created workflows that saved real time - not as a side project, but as core work. You want a role where building is the main thing, not a bonus.

• Technically grounded. You have 1+ years writing Python to solve real problems - APIs, data transformations, automation. But beyond the code, you understand how the web actually works: what happens between a browser request and a rendered page, how APIs talk to each other, how data moves through systems. You're not just using tools - you understand what's underneath them.

• AI-fluent, not AI-dependent. You use Claude, ChatGPT, Copilot - whatever makes you faster. But you can explain every line of code you ship and you know when to put the AI down and debug by hand.

• Customer-empathetic. You've worked in customer-facing roles and you genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with [friendly strength](https://www.close.com/blog/wolf-or-lamb). The queue time isn't a chore for you - it's where you learn what to build next.

• A clear communicator. Your writing is structured and precise. You document your work, write bug reports that engineering actually appreciates, and collaborate effectively in an async-first, fully remote environment.

• Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action.

• Located in US time zones (ET, CT, MT, or PT)

• Build tools that compound. Write Python scripts and internal tooling for imports, data cleanup, deduplication, and reporting. Create customer-facing utilities that solve problems at scale. Right now the team is building AI-powered drafting tools, autonomous reply systems, and knowledge gap detection - you'll be contributing to projects like these from day one.

• Own problems end-to-end. When you spot something broken or slow, you don't file a ticket and move on. You investigate, prototype a fix, and ship it. Support engineers here act as project owners - scoping work, building solutions, and iterating based on what they're seeing in real customer conversations.

• Spend time with customers. Handle technical support tickets roughly one day a week - API questions, data migrations, integrations, complex troubleshooting. This isn't filler work. It's how you stay connected to the problems worth solving and protect engineering's time from issues you can handle directly.

• Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. You're the frontline - your insights make Close's API better for everyone.

• Experiment and ship. Test new AI tools, workflows, and automation approaches. The team has real latitude to try things. What you build today could become a core part of how Close supports customers tomorrow.

• Competitive compensation including an organization-wide goal-based bonus

• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.

• Paid Parental Leave for primary and secondary caregivers

• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical

• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

• 401k (US residents): We match 6% contributions with immediate vesting

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

# Learn More

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the [$0-30m Blueprint](https://www.close.com/blueprint). 

Watch [our culture video](https://www.youtube.com/watch?v=maXKi1GN2MI) from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2026, we’re headed to Barcelona, Spain!

Explore our product. Check out a [demo](https://www.close.com/demo-site)!

# Our Hiring Process

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.

We use AI tools daily at Close and expect candidates do too. In evaluating your application, we aim get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. 

If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

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