Support Engineering Manager at Canonical

This role is designed for a technical leader with a deep background in the Linux ecosystem and experience managing professional support operations. The ideal candidate has substantial hands-on CLI experience and a proven track record of handling high-pressure customer escalations. You should be someone who balances operational excellence (SLA and KPI management) with a genuine interest in mentoring engineers and contributing to the open-source community. The standout feature of this position is the "home-based worldwide" remote model, supported by a company that has been distributed since 2004. While remote, you’ll travel internationally two to four times a year for week-long team sprints. Benefits include a $2,000 annual development budget, performance-driven bonuses, and unique perks like Priority Pass for travel upgrades. **You might be a good fit if you...** * Have extensive technical experience with Ubuntu, OpenStack, or Public Cloud virtualization. * Are a veteran of distributed/remote work and enjoy managing teams across different time zones. * Possess a track record of contributing to open-source projects or software development. * Are bilingual (English plus another language) and have excellent verbal and written communication skills.