Support Operations Manager, User Operations at Harvey

### DATA EXTRACTION 1. **Exact Company Name:** Harvey 2. **Specific Compensation:** $174,000 - $236,000/year 3. **Hard Requirements:** 5+ years in Support/CX Operations (B2B Enterprise to SMB), People management experience, Zendesk proficiency, Experience with AI-driven support tools. --- You are a seasoned operations leader with over five years of experience building scalable support infrastructure for B2B companies. You possess a track record of managing teams and have direct experience navigating the transition from early-stage growth to enterprise-level scale. **What makes it worth a look...** Harvey offers a fully remote role with a salary ranging from $174,000 to $236,000 per year. You will manage a growing team while building out the support systems for a company at a major inflection point in the legal tech sector. **You might be a good fit if you...** * Have 5+ years of experience in B2B Customer Experience or Support Operations. * Possess deep technical proficiency with Zendesk and modern support tooling. * Can demonstrate previous success using AI-driven tools for triage and agent enablement. * Have direct experience building QA frameworks and knowledge management systems.